AODA (Accessibility for Ontarians with Disabilities Act) CUSTOMER SERVICE POLICY
One of a Kind Show is committed to excellence in serving all customers including persons with disabilities. We are also committed to giving people with disabilities the same opportunity to access our goods and services and allowing them to benefit from the same services, in the same place, and in a similar way as other participants.
Assistive Devices:
Wheelchair availability: One of a Kind Show has a limited number available on a first-come, first-served basis at the main show entrance. Customers also have the option of renting a wheelchair or motorized scooter from the JM Exhibitor Support Centre; for rates and availability please call 416-410-6612 or visit theexhibitorsupportcentre.com
Service Animals:
Service animals are allowed into all areas of our events that are open to the public. If it is not readily apparent that the animal is a service animal, then we may request to see a letter from a physician or nurse practitioner confirming the animal is needed for reasons relating to a disability (we do not need to know the nature of the disability).
Support Persons:
Complimentary Admission: One of a Kind Show will offer a complimentary admission pass for the support person of a person with a disability. Persons with disabilities should visit the onsite box office to obtain their admission and receive the complimentary support person’s pass.
Communication:
One of a Kind Show staff will do their best to communicate with people with disabilities in ways that take into account their disabilities. To ensure your visit to the One of a Kind Show is a rewarding experience, contact us in advance to let us know how we can better assist you. Should you require accommodation please call 416-960-5398 or email jess@oneofakindshow.com three weeks prior to the event opening day and we will work with you to meet your accessibility needs.
Emergency Evacuation Procedures:
Persons requiring accommodation in the event of an emergency evacuation should notify the One of a Kind Show staff at the Customer Service Desk located inside the main entrance of the show.
Notice to Temporary Disruption:
In the event of a planned or unexpected disruption to services or facilities for customers with disabilities One of a Kind Show will notify customers promptly. A clearly posted notice will include information about the reasons for the disruption, its anticipated length of time and a description of alternative facilities or services, if available. The notice will be posted at the point of service or facility disruption.
Feedback Process:
The ultimate goal of the One of a Kind Show is to meet and surpass expectations while serving customers with disabilities. Comments on our products, goods and services regarding how well those expectations are being met are welcome and appreciated.
Feedback regarding the way the One of a Kind Show and Informa Canada provides products, goods and services to people with disabilities, please email liza.wallman@informa.com.
- All feedback will be responded to in 10 business days
- All information will remain confidential